This Privacy Policy describes how Paws in the City collect, use, store, and disclose your personal information when you use our services, applications, or websites (collectively, the “Services”). It also explains your rights under the EU and UK General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
Paws in the City - 1st Floor, 44 Worship Street, London, EC2A 2EA
Email: hello@pawsinthecityx.com
Information We Collect
We collect and process personal data in the following ways:
a. Information You Provide
When you use our Services, register an account, make a booking, or contact us, you may provide:Name, email address, telephone number, billing and delivery addresses;Account login details (such as username and password);Payment and transaction details;Pet information (name, breed, age, health details);Any correspondence, reviews, or messages sent to us.If you provide information about another person (e.g., a family member or pet carer), you confirm that you have informed them of this Privacy Policy and obtained their consent where required.
b. Information Collected Automatically
When you visit our website or app, we automatically collect:IP address and approximate location;Device information, operating system, browser type;Usage data (pages visited, time spent, clicks, preferences);Cookies and similar tracking technologies (see Section 10).
c. Information from Partners
We may receive limited data from our partners (such as payment processors, booking platforms, or marketing providers), always in accordance with applicable data protection laws.
3. Lawful Basis for Processing
Under GDPR, Paws in the City only processes your personal data where one or more lawful bases apply:PurposeLawful BasisProviding and managing our Services (e.g., bookings, pet care, user accounts)Performance of a contract (Art. 6(1)(b))Processing paymentsPerformance of a contract; legal obligation (Art. 6(1)(b),(c))Marketing communicationsConsent (Art. 6(1)(a))Service analytics and improvementsLegitimate interest (Art. 6(1)(f))Legal and compliance obligationsLegal obligation (Art. 6(1)(c))Security, fraud prevention, and safetyLegitimate interest (Art. 6(1)(f))You can withdraw your consent or object to processing based on legitimate interest at any time (see Section 9).
4. How We Use Your Information
We use personal data to:Provide and improve our Services and customer experience;Manage bookings, payments, and customer support;Communicate with you about your account, orders, and updates;Send newsletters or promotional offers (with your consent);Analyze website usage and improve performance;Maintain the security and integrity of our systems;Comply with legal obligations.We never sell your personal data.
5. Sharing and Disclosure
We share your personal information only in these limited cases:
Service Providers: Trusted third parties (e.g., payment processors, IT support, email/SMS services) that act on our instructions and under data-processing agreements.
Legal Requirements: When required by law, regulation, or legal process.
Corporate Transactions: In the event of a merger, acquisition, or asset sale, with safeguards to maintain your privacy.
Consent: Where you have given explicit consent for a specific sharing activity.All third-party processors are vetted to ensure GDPR compliance.
6. International Transfers
If your personal data is transferred outside the European Economic Area (EEA) or the UK, we ensure appropriate safeguards such as:Standard Contractual Clauses approved by the European Commission;Transfers to countries with adequacy decisions; orOther lawful transfer mechanisms.You can request a copy of these safeguards by contacting us at hello@pawsinthecity.com.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy, including to meet legal, accounting, or reporting requirements.Retention depends on:The duration of your account or customer relationship;Legal obligations (e.g., tax or transaction record retention);Resolution of disputes and enforcement of agreements.When data is no longer needed, it is securely deleted or anonymized.
8. Your Data Protection Rights
Under GDPR, you have the following rights:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete information.
Erasure (“Right to be Forgotten”): Request deletion of your data.
Restriction: Limit processing of your data.Portability: Receive your data in a structured, machine-readable format.
Objection: Object to certain types of processing (e.g., direct marketing).
Withdraw Consent: Withdraw any consent you previously gave.
Complaint: Lodge a complaint with your local Data Protection Authority (e.g., the ICO in the UK or your EU supervisory authority).To exercise these rights, please contact hellow@pawsinthecity.com.
We will respond within one month in accordance with GDPR.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:Remember your preferences and improve site usability;Analyze traffic and performance;Deliver personalized content and ads (where consented).You can manage or reject cookies through your browser settings or via our Cookie Consent Banner.For more information, see our separate Cookie Policy.
10. Children’s Privacy
Our Services are not intended for children under 16 years of age.
We do not knowingly collect personal data from minors. If you believe a child has provided us personal data, please contact us immediately so we can delete it.
11. Security
We use appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These include encryption, restricted access, and staff training.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a new effective date. If material changes occur, we will notify you directly (e.g., via email).
13. Contact UsIf you have questions, complaints, or wish to exercise your rights under this Privacy Policy, contact us at:Paws in the City.
Email: helow@pawsinthecityx.com
Website: https://pawsinthecityx.com
Postal Address: If you believe your data rights have been violated, you may also contact your local Data Protection Authority.
This Privacy Policy describes how Paws in the City collect, use, store, and disclose your personal information when you use our services, applications, or websites (collectively, the “Services”). It also explains your rights under the EU and UK General Data Protection Regulation (GDPR) and other applicable data protection laws.1. Data ControllerPaws in the City Ltd.
If you are located in the European Union or the United Kingdom, you can also contact our Data Protection Officer (DPO) at:
Email: hello@pawsinthecityx.com